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HP HP2-B119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Remote Monitoring & Service Delivery | 15% | - Implementation and onboarding process - Supplies fulfillment and proactive support - HP Remote Monitoring technology and functions |
| Topic 2: HP pMPS Overview & Value Proposition | 25% | - Differentiation from competing solutions - Introduction to HP pMPS (print Managed Print Services) - Business benefits and value for customers |
| Topic 3: Sales Process & EMEA-Specific Considerations | 10% | - Partner tools and resources for sales - EMEA region market and compliance requirements - Proposal development and closing strategies |
| Topic 4: Customer Needs Analysis & Solution Design | 30% | - Designing appropriate pMPS contract models - Assessing costs, productivity and security needs - Identifying customer printing environment requirements |
| Topic 5: pMPS Contract Structure & Pricing | 20% | - Cost-per-page, base fee and additional services - Contract terms, duration and billing models - Contract renewal and modification options |
HP Selling HP EMEA pMPS Sample Questions:
1. What is HP Digital Sending Software?
A) server-based digital sending functionality
B) digital sending functionality that is embedded in an HP MFP scanner
C) cloud-based digital sending functionality
D) digital sending functionality that includes TWAIN scanning
2. Which trend presents a growing security challenge for IT staff?
A) Large numbers of people upgrading to the latest Windows operating system
B) Larger percentages of users installing their own anti-virus software
C) More people printing to fewer printing devices
D) Bring Your Own Device (BYOD) to work scenarios
3. What is one of the reasons that a customer should understand and configure the security features of an HP imaging and printing device?
A) because apps can be installed only when the security settings are configured
B) because a networked printer or MFP can be an open port for inside and outside access to valuable business information
C) because other features of the device function only when the security settings are configured
D) because a networked printer or MFP can be used to interrupt Internet access on the network
4. Which tool does a partner use to create an HP pMPS proposal?
A) HP Channel-Led PPU Pricing tool
B) HP Express Decision Portal tool
C) Report function within the Service Portal tool
D) HP Managed Print Services Pricing tool
5. Where do you need to send the HP pMPS hard copy contract?
A) HP pMPS Deal Support Centre
B) HP EMEA Marketing Department
C) HP Financial Services
D) HP local sales representative
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |








