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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Operations Bridge & Infrastructure Management | 25% | - Operations analytics and intelligence - Service health and dependency mapping - Monitoring and event management |
| Topic 2: Selling Strategy & Customer Engagement | 25% | - Competitive positioning and differentiation - Building value and ROI cases - Identifying decision-makers and stakeholders |
| Topic 3: Application Performance Management (APM) | 25% | - Application diagnostics and root cause analysis - Integration with BSM platform - End-user experience monitoring |
| Topic 4: HP BSM Solution Overview & Value Proposition | 25% | - Aligning solutions to business outcomes - Business challenges and IT pain points - HP BSM architecture and core components |
HP Selling HP Business Service Management Solutions Sample Questions:
Question 1
With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?
A. director of mobile applications
B. director of service management
C. director of applications monitoring
D. director of performance testing
Question 2
What does HP APM monitor across traditional, mobile, virtual, and cloud environments to keep the business healthy?
A. IT infrastructure
B. internet connections
C. applications
D. event logs
Question 3
According to Gartner Research, which IT processes are vital when implementing a strongly integrated HP APM solution? (Select three.)
A. application discovery and dependency mapping
B. user experience monitoring
C. transaction profiling
D. virtual tracking
E. storage usage
F. service ticket automation
Question 4
According to an independent study by Gartner Research relating to the market drivers for an Operations Bridge solution, what percentage of the IT budget will most organizations typically spend on operating costs for their data center?
A. Less than 15 percent
B. Approximately 25 percent
C. Approximately 50 percent
D. Approximately 75 percent
Question 5
With which HP APM persona should a salesperson discuss diagnosing application performance issues before the application is released into production?
A. director of mobile applications
B. director of operations
C. director of applications monitoring
D. director of performance testing
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: A,B,C | Question 4 Answer: C | Question 5 Answer: D |








