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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Advanced Sales & Consultative Selling Skills | 25% | - Positioning lifecycle services as solutions - Identifying business pain points - Customer engagement strategies |
| Service Delivery & Operational Knowledge | 20% | - Monitoring and support capabilities - Deployment process overview - Service level agreements and governance |
| HP Lifecycle Services Portfolio | 30% | - Active Care and premium support offerings - Hardware support and warranty extensions - Configuration and deployment services - Device lifecycle management phases |
| Solution Design & Value Proposition | 25% | - Matching services to customer needs - Assessing customer IT environment - Sustainability and device extension value - Total cost of ownership benefits |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)
A) Changing trends have had a negative impact on business performance.
B) Customer is facing increased cyberthreats.
C) Customer is not set up for remote or hybrid working.
D) Employees are less productive due to maintenance issues.
E) Customer needs to focus on CapEx rather than OpEx.
2. Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.
A) HP Device Life Extension supports sustainability RFP requests.
B) HP Device Life Extension always comes with Accidental Damage Protection.
C) HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
D) HP Device Life Extension can be sold as a stand-alone service.
3. An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)
A) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
B) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
C) Generative Al has IT decision-makers questioning where to prioritize budgets.
D) 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,B,C | Question # 3 Answer: C,D |








