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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

A) wasted ink and printer downtime
B) Inability to refill non-HP cartridges
C) compatibility Issues with standard papers
D) ink colors that fade over time

2. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
B) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
C) Non-HP cartridges (ail prematurely 70% of the time.
D) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.

3. Match the printing supplies term on the left with its definition on the right.

4. What can you do to verify that printing supplies are not counterfeit?

A) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
B) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
C) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
D) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.

Solutions: