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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
| Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
| Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
| Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
HP Selling HP Supplies 2020 Sample Questions:
A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
- A. wasted ink and printer downtime
- B. Inability to refill non-HP cartridges
- C. compatibility Issues with standard papers
- D. ink colors that fade over time
A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
- A. Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
- B. Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
- C. Non-HP cartridges (ail prematurely 70% of the time.
- D. Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
Match the printing supplies term on the left with its definition on the right.
* Grey marketing: Genuine HP Product that sold in a region they are not intended for without the consent of HP
* Counterfeiting: Unauthorized use of a trademark on HP products that were note made under a license from HP
* Clones: New non-HP Cartridges that might violate IP such as patents used in Original HP Cartridges
What can you do to verify that printing supplies are not counterfeit?
- A. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
- B. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
- C. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
- D. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
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