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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Lifecycle Services Overview | - HP Collaborate Services - HP Fix Services - HP Renew Services - HP Optimize Services - HP Protect Services - HP Set Up Services |
| Sales Skills and Positioning | - Building and presenting the business case - Positioning HP Lifecycle Services - Qualifying customer needs - Demonstrating value to clients |
| Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
- A. Delivery of the hardware must be scheduled within 30 days after the service is sold
- B. The Partner must complete the registration process by using the hyperlink sent in an email
- C. Registration must be performed within 10 days from the day the service is sold
- D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
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An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
- A. Al-based insights on the customer's industry available from HP TechPulse
- B. HP presentation materials at HP Sales Central
- C. The Value Management Office tool at ecosystems.US
- D. A virtual reality (VR) environmental demo
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A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. How distributed is your workforce?
- B. Would you consider a lease-to-own solution?
- C. Do you require security features such as hardware or BIOS protection?
- D. How necessary is it for you to minimize capital expenditures?
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An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
- A. Defective Media Retention
- B. Hardware Support Onsite
- C. Proactive Insights
- D. Custom System Setting Services
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