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Salesforce AP-216 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Audience Management | 16% | - Create and manage segments - Implement catalog-based recommendations - Configure dynamic audience membership - Use profile attributes and engagement scoring - Build audience criteria and filters |
| Campaigns and Experiences | 24% | - Configure audience targeting and segmentation - Set up triggers and response handling - Create and test campaign variations - Implement decision logic and rules - Create and manage campaigns - Build experiences using drag-and-drop editor |
| Reporting and Analytics | 12% | - Analyze campaign performance metrics - Create and customize reports - Navigate and use the Reports dashboard - Interpret engagement and conversion data |
| Implementation and Configuration | 16% | - Configure user and visitor authentication - Implement JavaScript beacon and tag management - Configure campaign areas and zones - Set up and configure the Web Media Manager - Set up data collection and event processing |
| Administration and Governance | 20% | - Manage integrations with Marketing Cloud - Configure system settings and preferences - Understand compliance and security considerations - Implement data governance policies - Manage user roles and permissions - Monitor system health and troubleshooting |
| Overview and Key Concepts | 12% | - Define Marketing Cloud Personalization - Identify use cases for Marketing Cloud Personalization - Explain the difference between Real-Time and Batch modes - Describe the platform architecture and components |
Salesforce Marketing Cloud Personalization Accredited Professional Sample Questions:
1. A brand wants to view campaign performance of specific groups of users. How would they view this within the platform?
A) Use a segment to set a global goal
B) Use a segment to setup a filter, then use the filter in campaign statistics
C) Use a segment to specify certain actions, which can be set as the goal for a campaign
D) Use engagement compare functionality to see the differences in key metrics and behaviours
2. What can you learn from segment compare on the segment detail tab?
A) To compare users, engagement activity and other actions across segments displayed
B) To understand what campaign use the segment for targeting
C) To view individual users that are part of the segment
D) To understand view time purchases attributes revenue by category
3. What are the three types of mobile campaigns a business user can create in IS?
A) In-App Notification
B) SMS Text Message
C) Push Message
D) Browser Notification
E) JSON Data A
4. Which data feed integrates external system data into a user's profile leveraging identity attributes?
A) User Feed
B) Identity Feed
C) Interaction Feed
D) Catalog Feed
5. What are two ways to populate the interaction studio catalog? [check]
A) Third-party integration
B) ETL Feed
C) Web sdk
D) Email pixel
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A,B,C | Question # 4 Answer: A | Question # 5 Answer: B,C |








