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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Competitors
B) Individual customers
C) Corporate customers
D) Group customer

2. Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.

A) Adjust fields with input fields
B) Migrate data from the template file
C) Activate migration templates in scoping
D) Fix errors in the data file
E) provided migration template in the Data Workbench

3. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business role
B) Employee
C) Organizational unit
D) Business user

4. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Build a workflow
B) Configure email channels
C) Define an approval process
D) Set up notification of delegates

5. Which field identifies a ticket as relevant for a field service scenario?

A) Leverage indicators
B) Organization
C) Processing Type
D) Requires Work

Solutions: