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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

Question 1

Universal Containers (UC) is setting up a new Agentforce Service Agent. The company has sensitive medical product research stored internally and wants to ensure the agent cannot access it. What should UC da?

A. Disable the Agentforce Service Agent's ability to use any Salesforce custom object or related fields.
B. Assign the Agentforce Service Agent user the lowest possible role in the organization's hierarchy to block access.
C. Follow the principle of least privilege and avoid granting permission to view the Medical Product object or related

Question 2

Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field.
What is the most likely cause of the issue?

A. The user does not have the field Generative AI User permission set assigned.
B. The user does not have the Prompt Template User permission set assigned.
C. The prompt template associated with summary field is not activated for that user.

Question 3

Universal Containers is rolling out a new generative AI initiative. Which Prompt Builder limitations should the Agentforce Specialist be aware of?

A. Custom objects are supported only for Flex template types.
B. Rich text area fields are only supported in Flex template types.
C. Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.

Question 4

Universal Containers wants to test agents while preserving real data and isolating from production. Which environment should the company use with Testing Center?

A. Use personal developer orgs unrepresentative of production data,
B. Use production org directly with test assertions.
C. Use sandbox environments replicated from production for safe testing,

Question 5

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

A. Generation is grounded with conversation context and Knowledge articles.
B. Generation is grounded with existing conversation context only.
C. Generation is grounded with conversation context, Knowledge articles, and cases.

Solutions: