Peoplecert ITILFNDv5 exam - in .pdf

ITILFNDv5 pdf
  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
  • Q & A: 143 Questions and Answers
  • PDF Price: $59.99
  • PDF Demo

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  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
  • Q & A: 143 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Peoplecert ITILFNDv5 exam - Testing Engine

ITILFNDv5 Testing Engine
  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
  • Q & A: 143 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
- Iterative and flexible application
Four Dimensions of Product and Service Management17%- Partners and Suppliers
- Organizations and People
- Holistic approach and interdependencies
- Information and Technology
- Value Streams and Processes
ITIL Management Practices28%- Service Management Practices
  • 1. Problem management
    • 2. Change enablement
      • 3. Service level management
        • 4. Incident management
          - General Management Practices
          • 1. Strategy management
            • 2. Portfolio management
              • 3. Relationship management
                - Technical Management Practices
                • 1. Deployment management
                  • 2. Software development and management
                    ITIL Value System20%- Governance
                    - Continual improvement
                    - Guiding Principles (7 principles and application)
                    - Management Practices overview
                    - Service Value Chain activities
                    Digital Product and Service Management Concepts18%- Service relationships: provider, consumer, partners
                    - Value co-creation and stakeholder collaboration
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    Question #1

                    Which role authorizes budget for a service in a service relationship?

                    • A. User
                    • B. Customer
                    • C. Product vendor
                    • D. Sponsor
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for DumpsKing members. You can sign-up / login (it's free).

                    Question #2

                    Which BEST explains why an organization might choose to engage external suppliers?

                    • A. To obtain capabilities that are difficult to develop internally
                    • B. To maintain greater control and visibility over service delivery
                    • C. To remove the need for oversight, governance, and internal management
                    • D. To minimize reliance on third-party providers
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for DumpsKing members. You can sign-up / login (it's free).

                    Question #3

                    Which of the following BEST describes a release?

                    • A. An unplanned interruption to a service or reduction in the quality of a service
                    • B. The addition, modification, or removal of anything that could affect services
                    • C. A version of a product, service, or other configuration item made available for use
                    • D. A cause, or potential cause, of one or more incidents
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Explanation: Only visible for DumpsKing members. You can sign-up / login (it's free).

                    Question #4

                    Which is an activity of the 'problem management' practice?

                    • A. Prioritization of problems based on the risk that they pose
                    • B. Restoration of normal service operation as quickly as possible
                    • C. Authorization of changes to resolve the cause of problems
                    • D. Resolution of incidents in a time that meets customer expectations
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Question #5

                    Which of the following is a key success metric for 'Transition' activity?

                    • A. Speed of normal service restoration
                    • B. Quality of the resources and services outsourced from suppliers
                    • C. Number and impact of deployment errors
                    • D. Service performance against the agreed SLA targets
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Explanation: Only visible for DumpsKing members. You can sign-up / login (it's free).

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