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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Match the following activities with the Deming Cycle stages
1.Monitor, Measure and Review
2.Continual Improvement
3.Implement Initiatives
4.Plan for Improvement

A. 4 Plan, 3 Do, 1 Check, 2 Act
B. 2 Plan, 3 Do, 4 Check, 1 Act
C. 1 Plan, 2 Do, 3 Check, 4 Act
D. 3 Plan, 2 Do, 4 Check, 1 Act

Question 2

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

A. Release Packaging and Build Manager
B. Early Life Support
C. Evaluation
D. Service Test Manager

Question 3

Which of the following statements is CORRECT?

A. IT Service Continuity Management is not required when IT is outsourced to a third party provider
B. Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management
C. Business Continuity Management and IT Service Continuity Management must be established at the same time
D. IT Service Continuity Management can only take place once Business Continuity Management has been established

Question 4

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

A. People, Process, Products, Partners
B. People, Products, Technology, Partners
C. People, Process, Products, Technology
D. People, Process, Partners, Suppliers

Question 5

Availability Management is responsible for availability of the:

A. Components and Business Processes
B. Services and Business Processes
C. Services, Components and Business Processes
D. Services and Components

Solutions: