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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Customer can choose their plan from all pricing books.
B) Service Continuity
C) History of subscription updates and traceability
D) Migrating in/out from bundle offer
E) Supported by digital commerce API

2. UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A) Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B) Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C) Create an orchestration plan and define a scenario for each top product offer
D) Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

3. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
B) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
C) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
D) UX experience is the most important. Fully design and validate the UX before designing the integration step

4. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A) Accommodate the feature since otherwise business representative will not accept the iteration results.
B) Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C) Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D) Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

5. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use an on-demand data pull from communication cloud using REST API from servicer assurance
B) Use a Bulk API connector via middleware
C) Use platform events and GetAsset API
D) Use industry order management to inform the assurance platform as a part of the orchestration plan

Solutions: