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- Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
- Describe the highlights of Chatter like feed, gatherings, following, and security
- Describe the capacities of the Community application, including Ideas and Answers
- Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
- Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
- Describe the capacities of Salesforce Knowledge
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For more info read reference:
Salesforce Official Certification Site
How much does Preparation for Administrator (CRT101) costs
- Examination Fees: $200 USD
- Passing Score: 60% or higher
- Length of Exam: 85 min
- Types of questions: Performance Based Questions
- Examination Name: Preparation for Administrator (CRT101)
- No of Questions: 60 Questions
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Who should take the Preparation for Administrator (CRT101)
Typical job roles of a Preparation for Administrator (CRT101) candidate may include:
- Technical Architect
- Implementation Consultant
- Services
- Sales Ops
- IT
- Product Manager
- Pricing Manager
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Salesforce CRT-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Standard and Custom Objects | - Object relationships and schema design - Fields, validation rules, and record types |
| Topic 2: Workflow & Process Automation | - Process Builder and Flow basics - Workflow rules and approval processes |
| Topic 3: Data Management | - Data import, export, and cleansing - Data quality and duplicate management |
| Topic 4: Organization Setup | - Business hours, holidays, and fiscal year setup - Company settings and user interface configuration |
| Topic 5: Sales and Service Applications | - Sales Cloud functionality - Service Cloud case management |
| Topic 6: Activity and Collaboration | - Chatter and collaboration tools - Tasks, events, and calendars |
| Topic 7: Reports & Dashboards | - Dashboard components and analytics - Report types and filters |
| Topic 8: User Setup & Security | - Roles, permissions, and data access - User management and profiles - Sharing settings and security model |








