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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question 1

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

A. Implementing service and process improvements
B. Defining measurable targets
C. Reviewing measurements and metrics
D. Creating a baseline

Question 2

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A. Service level management
B. Risk management
C. Financial management
D. Demand management

Question 3

Which of the following statements BEST describes the aims of release and deployment management?

A. To ensure that each release package specified by service design consists of a set of related assets and service components
B. To build, test and deliver the capability to provide the services specified by service design
C. To ensure that all changes can be tracked, tested and verified if appropriate
D. To record and manage deviations, risks and issues related to the new or changed service

Question 4

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A. Products
B. Potential
C. Preparation
D. Profit

Question 5

Which of the following is NOT a valid objective of problem management?

A. To manage problems throughout their lifecycle
B. To eliminate recurring incidents
C. To prevent problems and their resultant Incidents
D. To restore service to a user

Solutions: