Prerequisites

The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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More qualifications that candidates for such a test are to have include:

• Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
• Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
  • Management of service portfolio;
  • Demand management;
  • IT services financial management;
  • Supplier management;
  • Management of catalogue services;
  • Management of service levels;
  • Management of business relationships.

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Exam Topics

The professionals need to get acquainted with the subject areas that are covered in the ITIL ITILSC-SOA test in advance. For this purpose, they may download the exam blueprint from the certification webpage. The following are the highlights of the key domains:

• Working with a Service Level

  This subject area checks the examinees’ knowledge of the application, techniques, relationships, and principles of the administration of service level. It requires that the test takers understand the concepts, roles, activities, and operations of the administration of a service level as well as the interfaces with other processes.

• Considerations About Technology and Implementation

  The last domain checks the students’ comprehension of the tools of service management and how/where to use them in SOA for the process implementation. It also covers different tools, which support SOA.

• Working with a Service Portfolio

  This part covers the learners’ knowledge, analysis, and interpretation of service portfolio administration relationships, techniques, and principles as well as their usage for the efficacious administration of SOA. It includes concepts, activities, operations, methods, and roles.

• Basics of SOA

  The first module requires that the specialists possess extensive knowledge of the core concepts and terms of SOA. These include the lifecycle in the Service Offerings and Agreements context, understanding of ROI & business cases, and the way requirements are recognized through the Service Offerings and Agreements processes.

• Supplier Management

  This section measures the candidates’ knowledge of supplier management relationships, principles, and techniques as well as their usage for the efficacious administration of SOA. In addition, it assesses their comprehension of supplier management activities and components, among others.

• Service Catalog Management

  The next section focuses on the applicants’ knowledge of the principles, relationships, relations, and application of service catalog management for the efficacious management of SOA. It covers the service catalog as it relates to the technical service catalog, service portfolio, and business catalog, and how they are utilized for ensuring the quality of service in SOA.

• Demand Management

  The next topic covers one’s knowledge, analysis, and interpretation of demand administration techniques, principles, and relationships as well as their usage for the efficacious administration of SOA. It includes a comprehension of the concepts, roles, and operations as well as activities of demand administration processes. In addition, it covers an understanding of service portfolio interactions with the management of demand as well as Metrics and Critical Success Factors related to the management of demand in assistance for Service Offerings and Agreements.

• SOA Responsibilities & Roles

  This objective focuses on the knowledge, analysis, interpretation of the Service Offerings and Agreements roles and their usage for the efficacious administration of SOA.

• Financial Management for Information Technology Services

  As for this module, the professionals should possess a comprehension of the techniques, principles, relationships, and application of financial management for Information Technology services. These include the components and activities, operations as well as the role of financial management for Information Technology and their organizational structure.

• Working with Business Relationship

  The next part assesses the individuals’ knowledge of the relationships, techniques, principles, and application of the administration of the business relationships, covering Critical Success Factors and metrics related to the administration of the business relationships with the assistance of SOA.

EXIN ITILSC-SOA日本語 Exam Syllabus Topics: