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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which statement about managing incidents is CORRECT?

A. Low impact incidents should be resolved efficiently, making logging unnecessary
B. Incidents with the lowest impact should be resolved first
C. The 'incident management' practice should use a single process regardless of the impact of the incident
D. Low impact incidents should be resolved efficiently so the resource required is reduced

Question 2

How is a 'continual improvement register' used?

A. To authorize changes to implement improvement initiatives
B. To organize past, present, and future improvement ideas
C. To provide a structured approach to implementing improvements
D. To record requests for provision of a resource or service

Question 3

What is the purpose of the 'monitoring and event management' practice?

A. To capture demand for incident resolution and service requests
B. To systematically observe services and service components
C. To restore normal service operation as quickly as possible
D. To manage workarounds and known errors

Question 4

Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A. Start where you are
B. Think and work holistically
C. Progress iteratively with feedback
D. Collaborate and promote visibility

Question 5

What is used to link activities within the service value chain?

A. Service level agreements
B. Inputs, outputs and triggers
C. Opportunity, demand and value
D. Service desk

Solutions: