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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which one of the following is the BEST description of a service level agreement (SLA)?

A) The part of a contract that specifies the responsibilities of each party
B) An agreement between the service provider and an internal organization
C) An agreement between the service provider and their customer
D) An agreement between a service provider and an external supplier

2. What is a RACI model used for?

A) Recording configuration items
B) Performance analysis
C) Defining roles and responsibilities
D) Monitoring services

3. Which one of the following functions would be responsible for the management of a data centre?

A) Application management
B) Technical management
C) Service desk
D) Facilities management

4. Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A) Products
B) Potential
C) Preparation
D) Profit

5. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Producing quality, secure and resilient designs for new or improved services
B) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
C) Measuring the effectiveness and efficiency of service design and the supporting processes
D) Designing and maintaining all necessary service transition packages

Solutions: