Cisco 642-242 exam - in .pdf

642-242 pdf
  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Q & A: 135 Questions and Answers
  • PDF Price: $59.99
  • PDF Demo

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  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Q & A: 135 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Cisco 642-242 exam - Testing Engine

642-242 Testing Engine
  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Q & A: 135 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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Cisco 642-242 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Maintenance- Operational support
  • 1. Log analysis and diagnostics
  • 2. Backup, restore, and maintenance procedures
Installation and Initial Configuration- Platform installation
  • 1. Initial system configuration
  • 2. Server preparation and software installation
Unified Contact Center Enterprise Architecture- UCCE solution architecture
  • 1. Core components and deployment models
  • 2. High availability and redundancy concepts
Agent and Skill Group Configuration- Contact center resources
  • 1. Agents and supervisors
  • 2. Skill groups, teams, and precision routing concepts
Reporting and Administration- System administration
  • 1. Configuration management
  • 2. Monitoring and reporting
Call Routing and Routing Scripts- Routing configuration
  • 1. Call types and routing strategies
  • 2. Script Editor and routing scripts
Peripheral and Integration Configuration- Peripheral integration
  • 1. Cisco Unified Communications Manager integration
  • 2. Peripheral gateways and peripherals

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