Cisco 642-165 exam - in .pdf

642-165 pdf
  • Exam Code: 642-165
  • Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
  • Q & A: 186 Questions and Answers
  • PDF Price: $59.99
  • PDF Demo

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  • Exam Code: 642-165
  • Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
  • Q & A: 186 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Cisco 642-165 exam - Testing Engine

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  • Exam Code: 642-165
  • Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
  • Q & A: 186 Questions and Answers
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Cisco 642-165 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Maintenance- System Support
  • 1. Backup and restore procedures
  • 2. Log analysis
  • 3. Common implementation issues
Reporting and Monitoring- Historical and Real-Time Reporting
  • 1. Performance statistics
  • 2. Historical reports
  • 3. Real-time monitoring
Installation and Initial Configuration- Platform Setup
  • 1. Server installation
  • 2. Integration with Cisco Unified Communications Manager
  • 3. System initialization and verification
Script Development- Editor and Workflow
  • 1. Call flow logic
  • 2. Variables and control structures
  • 3. Script Editor fundamentals
Cisco Unified Contact Center Express Architecture- Solution Overview
  • 1. Deployment models
  • 2. Licensing concepts
  • 3. UCCX components and architecture
Agent and Supervisor Features- Desktop Functions
  • 1. Supervisor Desktop features
  • 2. Agent states and workflow
  • 3. Agent Desktop configuration
Application Configuration- Contact Center Applications
  • 1. Applications and triggers
  • 2. CSQ configuration
  • 3. Resource and team management

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