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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
What information can you find in an ABAP trace? (Choose two)
A. All SAP developers responsible for the checked program
B. All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
C. All screens, modules of the flow logic, and ABAP messages
D. All operations on database tables (SELECT, INSERT, MODIFY, and so on)
Question 2
What can you analyze with an SQL trace? (Choose two)
A. All statements in an ABAP program that update a database table.
B. All READ statements in an ABAP program that access internal tables.
C. All SELECT statements in an ABAP program that lead to a buffer access.
D. All SELECT statements in an ABAP program that lead to a database access.
Question 3
Which information is displayed when you choose the menu path System - Status? (Choose two)
A. Database platform and release, for example, Oracle 8.0.5.1.1
B. Transaction Code, for example, VA01
C. Development Class (Package), for example, VA
D. Customer Number
Question 4
How can you get message updates from SAP? (Choose two)
A. The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
B. Via SAP Service Marketplace
C. Via e-mail
D. The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
Question 5
What does an SQL trace display? (Choose two)
A. The kernel modules of the database interface that have beencalled during program execution
B. The values that the system uses for particular database access (reads) and changes
C. The ABAP modules that have beencalled during program execution
D. All SQL statements that are executed by your program
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: A,D | Question 3 Answer: A,B | Question 4 Answer: A,D | Question 5 Answer: B,D |








