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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
Which of the following keywords indicates the beginning of an ABAP processing block? (Choose two)
A. PROGRAM
B. START-OF-SELECTION
C. FORM
D. INCLUDE
Question 2
Which of the following are applications of the root cause analysis of SAP Solution Manager? (Choose two)
A. Safe remote access
B. Batch job planning
C. Report development
D. Performance measurement
Question 3
What data objects can be accessed in form routines? (Choose two)
A. All data objects in modules that are being called from the current form.
B. All data objects that have been defined locally in the form.
C. All data objects that have been explicitly passed via the Interface.
D. All data objects that are defined in the current program (no matter in which processing block).
Question 4
In the Service Desk, where can you search for SAP Notes?
A. Via transaction SNOTE
B. Via transaction SAP_NOTE
C. Via transaction SNOTE_SEARCH
D. Via the Tab SAP Notes in the message
Question 5
What can you analyze with an SQL trace? (Choose two)
A. All statements in an ABAP program that update a database table.
B. All READ statements in an ABAP program that access internal tables.
C. All SELECT statements in an ABAP program that lead to a buffer access.
D. All SELECT statements in an ABAP program that lead to a database access.
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: A,D | Question 3 Answer: B,C | Question 4 Answer: D | Question 5 Answer: A,D |








