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Salesforce Certified Business Analyst Sample Questions:

1. A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

A) Add a quantifiable reason why the feature is needed.
B) Change the user story to the sales manager persona.
C) Replace the specific feature with a goal.

2. Sales leadership at 230Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. Salesforce implementation includes many custom pages. Multiple users have complained about wa.
t.ng a long time for key functionality to display

A) Enable Debug Logs.
B) Run the Lightning page layout.
C) Monitor the Lightning Usage App.

3. The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

A) Work will begin when capacity becomes available
B) Work will begin in the next sprint.
C) Work will begin after executive approval is given.

4. As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?

A) It helps testers determine the most efficient way to validate solutions.
B) It defines technical specifications early in the process.
C) It saves time when prioritizing and implementing functionality.

5. Which of the salesforce app providers will be able to unlock a locked user with their phones?

A) All of them.
B) Only those that download the app from the App Exchange.
C) iOS (App Store)
D) Android (Google Play)

Solutions: