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Topics of Cisco 700-805: Cisco Renewals Manager Exam
700-805 exam dumps include the topics in this division:
- 1.0 Customer Success Foundation 20%
- 2.0 Business Acumen 35%
- 3.0 Leadership 30%
- 4.0 Cisco Tools and Processes 15%
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Cisco 700-805 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Success Foundation | 20% | - RM role, tasks and RACI framework - Recurring revenue financial terms - Success Plan components and RM responsibilities - Health Index and success metrics |
| Cisco Tools and Processes | 15% | - Smart Accounts and licensing frameworks - CCW, renewal tools and automation - Renewal workflows and escalation procedures - Contract management and entitlement verification |
| Leadership and Renewals Process | 30% | - End-to-end renewals motion and account team collaboration - Risk assessment at T-9, T-6, T-3 milestones - Upsell / cross-sell opportunity identification - Quote development, exceptions and order processing |
| Business Acumen | 35% | - Available To Renew, contract value and renewal types - Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment - Value communication and tool usage |
Cisco Renewals Manager Sample Questions:
A customer indicates their organization is undergoing a budget review and evaluating whether to continue current Cisco licenses. How should this renewal risk be categorized based on early warning indicators?
- A. As a technical risk
- B. As a contractual risk
- C. As a commercial risk
- D. As an adoption risk
Correct Answer: C 🗳️
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A customer ' s login frequency to a security platform has declined steadily over 30 days, and advanced features remain unused. How should this renewal risk be categorized based on early warning indicators?
- A. As a technical risk
- B. As a contractual risk
- C. As a commercial risk
- D. As an adoption risk
Correct Answer: D 🗳️
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How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?
- A. by collaborating to understand customer goals and satisfaction
- B. by delegating all tasks to them
- C. by ensuring everyone works in clear silos with minimal interaction
- D. by overseeing the team ' s performance and providing feedback
Correct Answer: A 🗳️
An RM reviews a portfolio and observes that ARR has a small decline while ATR is significantly high for the upcoming quarter. How should the RM interpret this pattern?
- A. The portfolio is healthy and the focus should shift to new customer acquisition.
- B. Expansion motions have been successful and upsell proposals should be prepared.
- C. There is potential renewal risk that requires investigation into customer health and adoption.
- D. The renewal base is stable and the focus should shift to expanding existing accounts.
Correct Answer: C 🗳️
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An RM attempts to submit a renewal quote in CCW-R, but the system triggers a validation error regarding the start date. The contract being renewed reached Expired status 45 days ago. Why did the system trigger this error based on the Global Renewals Policy?
- A. The discount applied requires deal desk approval before backdating is allowed.
- B. Backdating is not permitted because the contract has passed the Overdue grace period.
- C. The co-termination date selected does not match an active contract in the Install Base.
- D. The start date must be aligned with the customer ' s Smart Account creation date.
Correct Answer: B 🗳️
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