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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - System sizing and capacity planning - Complete bill of materials preparation - Licensing requirements and calculation |
| Topic 2: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - LAN/WAN design and considerations - Security, survivability, and redundancy - QoS planning and bandwidth requirements |
| Topic 3: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Topic 4: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Topic 5: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Topic 6: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - Licensing models and options |
| Topic 7: Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Mobility and remote worker solutions - Integration with third-party systems - Voicemail and unified messaging design |
Avaya Midsize Solution Design Sample Questions:
1. Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
A) Microsoft Hyper-V
B) VMware ESXi
C) KVM
D) Amazon AWS AMI
2. For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
A) The email domain name must match the company domain name.
B) The email address for Basic level users does not need to be unique.
C) An email address is not required for Basic level users.
D) Any email address will work for Basic level users.
3. Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?
A) It adds Outlook access to the Avaya IX Workplace Client for IP Office.
B) it adds Outlook access to the one-X Portal desktop.
C) it adds a subset of one-X Portal functionality to the Outlook window.
D) It adds Avaya IX Workplace Client functionality to the Outlook window.
4. Refer to the IT-FAC scenario and exhibits.


The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
A) It operates on a separate DECT network.
B) It supports off-premise connectivity.
C) It uses a line of ruggedized endpoints.
D) It utilizes the WiFi network of APs.
5. One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?
A) SCN IP500 V2
B) CentOS servers
C) Linux servers
D) Expansion IP500 V2
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: C |








