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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Topic 2: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Topic 3: Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - System sizing and capacity planning - Complete bill of materials preparation - Licensing requirements and calculation |
| Topic 4: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - LAN/WAN design and considerations - Security, survivability, and redundancy - QoS planning and bandwidth requirements |
| Topic 5: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - Licensing models and options |
| Topic 6: Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Mobility and remote worker solutions - Integration with third-party systems - Voicemail and unified messaging design |
| Topic 7: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
Avaya Midsize Solution Design Sample Questions:
Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
- A. Microsoft Hyper-V
- B. VMware ESXi
- C. KVM
- D. Amazon AWS AMI
Correct Answer: C 🗳️
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. The email domain name must match the company domain name.
- B. The email address for Basic level users does not need to be unique.
- C. An email address is not required for Basic level users.
- D. Any email address will work for Basic level users.
Correct Answer: A 🗳️
Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?
- A. It adds Outlook access to the Avaya IX Workplace Client for IP Office.
- B. it adds Outlook access to the one-X Portal desktop.
- C. it adds a subset of one-X Portal functionality to the Outlook window.
- D. It adds Avaya IX Workplace Client functionality to the Outlook window.
Correct Answer: B 🗳️
Refer to the IT-FAC scenario and exhibits.
The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It operates on a separate DECT network.
- B. It supports off-premise connectivity.
- C. It uses a line of ruggedized endpoints.
- D. It utilizes the WiFi network of APs.
Correct Answer: C,D 🗳️
One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?
- A. SCN IP500 V2
- B. CentOS servers
- C. Linux servers
- D. Expansion IP500 V2
Correct Answer: C 🗳️
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