Latest ITIL-4-Foundation Exam Dumps ITIL Exam from Training Expert DumpsKing
Pass ITIL ITIL 4 Foundation Exam PDF Dumps | Recently Updated 430 Questions
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
NEW QUESTION 84
Which describes outcomes?
- A. Tangible or intangible deliverables
- B. Configuration of an organization's resources
- C. Results desired by a stakeholder
- D. Functionality offered by a product or service
Answer: C
NEW QUESTION 85
How should an organization include third-party suppliers in the continual improvement of services?
- A. Ensure that all supplier problem management activities result in improvements
- B. Require evidence that the supplier implements all improvements using project management practices
- C. Require evidence that the supplier uses agile development methods
- D. Ensure suppliers include details of their approach to service improvement in contracts
Answer: D
NEW QUESTION 86
Which is included in the purpose of the 'change enablement' practice?
- A. Record and report selected changes of state
- B. Plan and manage the full lifecycle of all IT assets
- C. Ensure that risks have been property assessed
- D. Make new and changed services available for use
Answer: C
NEW QUESTION 87
Which is a use of the change schedule?
- A. Creating change models
- B. Automating the change process
- C. Assigning resources to changes
- D. Deciding the approval authority for changes
Answer: C
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-change-enablement/
NEW QUESTION 88
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
- A. Service level management
- B. Continual improvement
- C. Service desk
- D. Change enablement
Answer: A
Explanation:
The service level management practice defines, documents and manages the service levels of all the services and products. Service level management should provide the end to end visibility of all the organizational services. Service level management has to establish and provide the service views with service level target ensure meeting defined service levels by collecting, analyzing, storing and reporting all the defined target metrics of the services regularly (periodically) perform the service reviews and ensure the services meet the organization's needs continuously identify, capture, review & report the issues related to services, its performance against the defined service targets.
NEW QUESTION 89
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
- A. Service configuration management
- B. Service level management
- C. Service request management
- D. Service desk
Answer: B
NEW QUESTION 90
Which is an activity of 'problem identification'?
- A. Analyzing information from software developers
- B. Establishing potential permanent solutions
- C. Establishing problem workarounds
- D. Analyzing the cause of problems
Answer: A
NEW QUESTION 91
Which is a risk that might be removed from a service consumer by an IT service?
- A. Failure of server hardware
- B. Security breach
- C. Service provider ceasing to trade
- D. Cost of purchasing servers
Answer: A
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION 92
When should a workaround be created?
- A. After the resolution of a problem
- B. As soon as possible, once the incident is logged
- C. When a problem cannot be resolved quickly
- D. When a potential permanent solution has been identified
Answer: C
Explanation:
Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidents-and- problems-workarounds/
NEW QUESTION 93
Which is an example of improving service utility using service management automation?
- A. Reducing the time to compile service data
- B. Monitoring service availability
- C. Faster resource allocation
- D. Pre-determined routing of a service request
Answer: C
NEW QUESTION 94
What is a definition of a service improvement plan (SIP)?
- A. An input from financial management for IT services to service level management, detailing the budget plan
- B. A formal plan to implement improvements to a customer's business processes
- C. An input from availability management to service level management, detailing the service design plan
- D. A formal plan to implement improvements to a service or process
Answer: D
Explanation:
Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D
NEW QUESTION 95
Which value chain activity ensures that ongoing service activity meets user expectations?
- A. Engage
- B. Deliver and support
- C. Plan
- D. Obtain/build
Answer: A
NEW QUESTION 96
What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?
- A. Engaging every stakeholder group in the same way, with the same communication.
- B. Increasing collaboration and visibility for the improvement.
- C. Involving customers after all planning has been completed.
- D. Restricting information about the improvement to essential stakeholders only.
Answer: C
Explanation:
Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions
NEW QUESTION 97
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Detection
- B. Categorization
- C. Escalation
- D. Prioritization
Answer: B
Explanation:
Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D
NEW QUESTION 98
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
- A. skills of people
- B. relationships with suppliers
- C. configuration of services
- D. authorization of changes
Answer: C
NEW QUESTION 99
Which will NOT be handled as a service request?
- A. The replacement of a toner cartridge
- B. A complaint about a support team
- C. The degradation of a service
- D. The provision of a laptop
Answer: C
NEW QUESTION 100
Which is one of the five aspects of service design?
- A. Corporate governance and policy
- B. Management policy for business case creation
- C. Management information systems and tools
- D. Risk analysis and management approach
Answer: C
NEW QUESTION 101
......
Updated Test Engine to Practice ITIL-4-Foundation Dumps & Practice Exam: https://www.dumpsking.com/ITIL-4-Foundation-testking-dumps.html
Dumps Collection ITIL-4-Foundation Test Engine Dumps Training With 430 Questions: https://drive.google.com/open?id=1ku5OyvFkLajJNo-L59Q7r6oStV2vs75g
