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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements |
| Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures |
| FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information - Design FlexCards to meet requirements |
| OmniScripts | 27% | - Structure and components of OmniScripts - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question 1
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their community portal. The project team decides to use OmniStudio tools to provide this functionality. In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers
A. Response Action
B. Datatable
C. Edit Block
D. Remote Action
Question 2
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
- Service category
- Number of hours
- Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
A. Input Block
B. Step
C. Multi-select
D. Edit Block
E. Formula
Question 3
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
- Allow the user to select one or more energy products from a list
- Get current energy usage data from an external system via an API
- Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
A. Multi-select Input
B. Radio Input
C. Post to Object Action
D. DataRaptor Post Action
E. HTTP Action
Question 4
A business requires a solution to generate an event (platform event) using account information.
All the event information is related to the customer and is stored in Salesforce. Using an Integration Procedure, which two actions are necessary to design this solution? Choose 2 answers
A. DataRaptor Post
B. DataRaptor Extract
C. HTTP
D. Response
Question 5
A company needs to create an OmniScript with three steps.
Step 1: Enter customer details
Step 2: Select a product
Step 3: Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
A. Integration Procedure Action between Step 2 and Step 3
B. DataRaptor Post Action inside Step 2
C. Integration Procedure Action inside Step 3
D. DataRaptor Post Action between Step 2 and Step 3
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: A,D,E | Question 3 Answer: A,D,E | Question 4 Answer: A,B | Question 5 Answer: C |







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