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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?

A) New Card State
B) Active Card State
C) Blank Card State
D) Edit Mode State

2. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a Validation Rule to the Contact object
B) Add a Set Errors element
C) Add a Conditional View to the last step
D) Add a DataRaptor to retrieve the email address

3. A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers

A) FlexCards
B) Navigate Actions
C) Flyouts
D) Omni Script
E) OmniStudio Actions

4. What business problem does DataRaptor solve?

A) lt removes the need to code data mappings for data transformations.
B) It allows developers to create complex API queries declaratively.
C) It guides humans through a complex business process.
D) It combines multiple steps and processes into a single server call.

5. A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?

A) Add a menue element and include all the actions
B) Create a new contact FlexCard for the new actions
C) Add a flyout to the existing FlexCard
D) Use a block element to add these new actions

Solutions: