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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A. Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
B. Post answers to the questions in the #slack-help channel with an @here mention.
C. Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
D. Copy and paste the text of the help center into your training channel and pin the post.

Question 2

Your Slack client requests your guidance on evaluating eDiscovery and DLP applications for their Slack Enterprise Grid. Specifically, the client's Enterprise Security team wants to understand the access these applications will have to data on their grid.
How would you respond to this question?

A. eDiscovery applications need only read access to Slack data, whereas DLP applications require both read & write access.
B. eDiscovery applications need only read access to Slack data, whereas DLP applications require both create & update access.
C. Both eDiscovery and DLP applications require read & write access to Slack data.
D. eDiscovery applications need only create access to Slack data, whereas DLP applications require both read & write access.

Question 3

Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A. Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
B. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C. Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
D. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.

Question 4

You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A. The Slack Consultant will be the primary point of contact post-project completion.
B. The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
C. The Slack Consultant provides subject matter expertise during the project implementation.
D. The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.

Question 5

You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A. There may be unequal access to apps based on teams and departments.
B. Users may need training on other apps to make their work more productive.
C. There may be apps that impede the adoption of Slack.
D. There may be opportunities for new Slack integrations that can make the Slack user experience more productive.

Solutions: