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IBM M9560-727 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Methodology | - Solution selling approach
|
| Cloud & Service Management Solutions | - IT Service Management (ITSM) capabilities
|
| IBM Cloud Value Proposition | - Business value messaging
|
| IBM Cloud and Smarter Infrastructure Overview | - IBM Cloud portfolio positioning
|
IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:
Question 1
What are the three primary responsibilities of operations management?
A. Reduce expenses, virtualize systems and provide executive dashboards
B. Ensure availability of critical systems, operate the help desk, virtualize systems.
C. Manage risk; ensure availability of critical systems and to ensure efficient utilization of resources.
D. Diagnose and fix system problems and then notify stake holders
Question 2
Virtualization optimization helps companies tackle the challenges of?
A. Storage
B. Application deployment
C. All of the above
D. Patch
Question 3
What problems does automated discovery solve for your customer?
A. None, your customer deploys their applications in the cloud and traditional APM tools cannot monitor that workload
B. Automated discovery finds new applications as they are deployed and identifies where they are running, saving the customer time in tracking and providing an accurate topology in the user interface in case of system issues
C. None, developers always communicate with IT to let them know where applications are deployed
Question 4
Where is the one place where Business Partner Sellers an find presentations, pricing details, links to demonstrations and white papers on IBM APM?
A. The Tivoli RFE community
B. The new C&SI Landing page
C. The IBM sales kit on PartnerWorld
D. The IBM Service Management Connect site
Question 5
Which is the best and most successful model to employ when selling Endpoint and Mobility Management?
A. The "rip and replace" model.
B. The "find and fix" model.
C. The "land and expand" model.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |







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