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HP HP2-B120 Exam Syllabus Topics:

HP Selling HP EMEA cMPS Sample Questions:

Question 1

When should HP Care Pack Services be used within a cMPS contract?

A. Always, when supporting HP commercial MFP
B. Decided by thepartnerand it is an option as part of the cMPS program
C. Mandatory for all HP devices supported under the cMPS program
D. Only when service level responses of less than 4 hours are required

Question 2

Which security feature is included with the HP Universal Print Driver?

A. Group security policies
B. Settings for control panel access controls
C. Settings to close unused ports
D. Print job encryption

Question 3

Do HP partners participating in the program get a discount on the HP original supplies used in Channel Managed Print Services contracts?

A. No, rebates are linked to hardware only.
B. Yes resellers get 8% on the total contract value paid by HP once a year.
C. Yes discounts on HP original supplies are provided through the distributor participating in the SCRP program.
D. Yes resellers get S10 or 7 Euro per month, per toner cartridge extra.

Question 4

What are HP Care Pack services?

A. Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
B. Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
C. HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
D. Support packages that extend and enhance hardware and software service beyond the scope of the included warranty

Question 5

Under which conditions does HP Support Channel Managed Print Services install base deals?

A. There are no restrictions on the minimum percentage of new hardware in a contract.
B. All new contracts must include at least 50% new hardware.
C. An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.
D. An HP customer agrees to replace the existing install based with new HP printers until the end of the contract

Solutions: