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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - QoS planning and bandwidth requirements - VoIP and unified communications network design - LAN/WAN design and considerations |
| Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Analyze user and site communication needs - Identify business objectives and drivers |
| Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
| Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - Hardware and software component selection - Licensing requirements and calculation - System sizing and capacity planning |
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Agent, supervisor, and reporting features - Customer engagement design principles |
| Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features |
| Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Mobility and remote worker solutions - Voicemail and unified messaging design - Integration with third-party systems |
Avaya Midsize Solution Design Sample Questions:
1. What is the Vantage Voice Assistant?
A) A Vantage application for the K155
B) A Vantage application from the Apple app store
C) An optional licensed feature for any Vantage device
D) A Vantage application from the Google Play store
2. Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
A) Microsoft Hyper-V
B) VMware ESXi
C) KVM
D) Amazon AWS AMI
3. With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?
A) 25 participants
B) 50 participants
C) 100 participants
D) 500 participants
4. Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
A) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
B) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
C) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
D) To IP Office and anchored In IP Office: A-6
5. Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
A) It stops attacks and hacks before entering the private network.
B) It provides NAT Traversal not available with direct termination.
C) It provides VPNIess remote worker functionality for 1600 endpoints.
D) It allows registration and authentication to be done in the core of the network.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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