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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Prior to starting to delete the calls from the calls partition, by default what is the free space that the disk manager will attempt to keep free on the calls partition?

A) 1 GB
B) 500 MB
C) 1 MB
D) 100 MB

2. When deciding on the setup of Avaya Contact Recorder you need to choose between
G.729 and G.711 as codecs.
What are implications of recording calls using G.711 rather than G.729? (Choose two.)

A) Bulk recording capacity of a given server will be about halved.
B) Several times more bandwidth will be needed between the recorder and secure.
C) The storage space requirements for Quality Monitoring will be different from bulk recording.
D) The quality will be a little lower for bulk recording, but a little better for Quality Monitoring.

3. Which two pre-requisites must be completed prior to installing Enterprise Reporting? (Choose two)

A) An ODBC DSN must be created for Enterprise Reporting
B) The Postgres database must already be configured
C) Quality monitoring must already be installed
D) IBM Cognos 8 must already be installed

4. Which two Avaya Aura Monitoring Switch types are supported for configuring the system with supported Avaya switches? (Choose two)

A) Alcatel 4000 Switch
B) Aspect Switch
C) Avaya Definity G3/S8300/S8700 Switch
D) Meridian 1/Succession Switch

5. A technician has just completed installing and configuring the Avaya Quality Monitoring application on a single server. The server has C and D drive. The application and the data content files are installed on the D drive. When trying to replay test calls, the technician finds the contacts have no audio.
Where on the Avaya Quality Monitoring server should the technician check to see if the files are being copied from the Avaya Contact Recorder server?

A) C:\windows\tmp
B) D:\eCorder\01\data\tmp
C) C:\tmp
D) D:/eCorder\01\tmp

Solutions: