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The Avaya Aura Experience Portal with POM Implementation and Maintenance certification path includes only one 3309 certification exam.
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Reference: https://downloads.avaya.com/css/P8/documents/100178575
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Avaya 3309 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Preparation | 20% | - POM system requirements and prerequisites - Licensing and capacity planning - Avaya Aura Experience Portal (AAEP) architecture - Deployment models and zone configuration |
| Troubleshooting | 10% | - Log analysis and diagnostic tools - Certificate and security errors - Resolving connectivity and service issues - POM campaign and dialing problems |
| Administration & Campaign Management | 25% | - Dialing modes and contact strategies - Reporting and analytics configuration - POM campaign creation and scheduling - User and role management |
| Installation & Configuration | 30% | - POM installation on EPM server - Certificate exchange and security setup - Installing AAEP and Media Processing Platform (MPP) - Configuring Orchestration Designer integration - Setting up email, SMS and voice services |
| Maintenance & Backup | 15% | - Performance monitoring and health checks - System updates and patch management - High availability and redundancy - Database backup and restore procedures |
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