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Certification Path
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance certification path includes only one 3308 certification exam.
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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Configuration | - Server readiness and environment validation - Database and storage configuration - Recorder installation and configuration |
| Topic 2: Avaya Contact Recording Architecture | - ACR system components and deployment - Integration with Avaya Aura / WFO Framework - Call capture methods (DMCC, SIP, H.323) |
| Topic 3: Maintenance and Troubleshooting | - Log analysis and error resolution - Integration troubleshooting (QM / WFO) - System monitoring and health checks |
| Topic 4: Security and Compliance | - Access control and audit logging - Encryption and certificate management |
| Topic 5: Avaya Quality Monitoring (QM) | - Agent scoring and performance metrics - EQConnect and IF Connect adapters - QM workflow and evaluation process |
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