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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Which four view modes are available in the Report Editor?

A. Database View
B. Design View
C. Layout View
D. Data Set View
E. Graphical View
F. Report View

Question 2

Which two components can be edited in a standard report?

A. Report headings
B. Permissions
C. Graphs
D. Column headings
E. Schedules
F. Non-selectable filters

Question 3

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
B. by configuring settings at the time of creation of the custom object
C. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
D. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

Question 4

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A. Enable the global template.
B. Accept the changes.
C. Save the deployment.
D. Validate the template.

Question 5

What would you use for repetitive text with a single point of maintenance for any changes to the text?

A. Custom field
B. Merge field
C. Custom object field
D. Variable

Solutions: