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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A. It is triggered by an event that occurs on standard objects only.
B. It can be triggered by an event that occurs even on a custom object.
C. It is always triggered from business rules.
D. It is triggered by an event that occurs on the standard objects that are used by queues.
E. It is a PHP script that executes only synchronously.
F. It is also known as the Object Event Handler.
G. It can be triggered by an event that occurs on community objects.

Question 2

Which three statements are true about headers of custom process models?

A. They contain the version number of the PHP script.
B. The/QDntain the version number of the Connect Common Object Model.
C. The header section is always commented.
D. They list only the events that are supported by the code implementation.
E. They contain standard objects only.
F. The header section needs to be uncommented during testing.
G. They contain all possible events with the objects.

Question 3

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. syndicate chat widget
B. configuration settings
C. business rules
D. proactive chat widget

Question 4

Which four statements are true about reports?

A. All the permissions from an imported report remain unchanged after an export.
B. Published reports can be modified.
C. After a report is published, the report data remains unchanged even as the knowledge base is updated.
D. Reports must be exported manually in all interfaces.
E. Reports are not common across the interface.
F. The owner of a report remains the same even if the report is imported by some other user.
G. Reports are shared between interfaces.

Question 5

Which setup sequence is used to give permissions to an individual to access an application?

A. Staff Account > Profile > Navigation set
B. None. No sequence is required.
C. Navigation set > Profile > Staff Account
D. Profile > Navigation set > Staff Account

Solutions: