Microsoft 070-404 exam - in .pdf

070-404 pdf
  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Q & A: 165 Questions and Answers
  • PDF Price: $59.99
  • PDF Demo

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  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Q & A: 165 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Microsoft 070-404 exam - Testing Engine

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  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Q & A: 165 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configuration Management Database (CMDB)- Service asset and configuration items
  • 1. CI classes and relationships
    • 2. Discovery and synchronization
      Topic 2: Service Catalog and Request Fulfillment- Service offerings
      • 1. Service request workflows
        • 2. Request offerings configuration
          Topic 3: Reporting and Data Warehouse- Reporting configuration
          • 1. Standard and custom reports
            • 2. SSRS integration
              Topic 4: Deploying and Configuring System Center Service Manager- Installation and initial configuration
              • 1. Prerequisites and system requirements
                • 2. Service Manager management server setup
                  - Management packs configuration
                  • 1. Importing and customizing management packs
                    • 2. Service Manager data warehouse integration
                      Topic 5: Service Desk and Incident Management- Problem management
                      • 1. Root cause analysis processes
                        • 2. Problem record handling
                          - Incident management workflow
                          • 1. Incident lifecycle configuration
                            • 2. Work item templates and queues
                              Topic 6: Security and Access Control- User roles and permissions
                              • 1. Active Directory integration
                                • 2. Role-based access control (RBAC)

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