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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Solution Discovery | - Discovery questions and customer qualification - Creating business value discussions |
| Topic 2: HP BSM Solution Components | - Business service monitoring capabilities - Network Management - Systems Management - Application Performance Management |
| Topic 3: Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
| Topic 4: Selling HP BSM Solutions | - Identifying customer challenges and requirements - Positioning HP BSM solutions and benefits |
HP Selling HP BSM Solutions Sample Questions:
What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)
- A. Heads-up Display Monitoring (HUDM)
- B. Business Process Monitoring (BPM)
- C. Service Intelligence Suite (SI)
- D. Run-time Service Model (RTSM)
- E. Key Performance Indicators (KPI)
What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?
- A. Testing as a Service (TaaS)
- B. Diagnostics Heads-up Display (DHUD)
- C. Run-time Service Model (RTSM)
- D. Automated Service Ticketing System (ASTS)
Which customer challenge does BSM Network Management most specifically address?
- A. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- B. inability to detect the root-cause of an application problem
- C. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- D. inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure
What is the most correct value proposition for HP Software's BSM Network Management Solution?
- A. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
- B. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
- C. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
- D. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improve operations through greater system visibility, and lower costs due to improved efficiency.
Which HP value statement will best resonate with the personas involved in application performance management?
- A. Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
- B. Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
- C. Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
- D. Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
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