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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What BEST describes Work Order Management?

A) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.
B) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.
C) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.
D) Receive the work order request and assign, On completion, create work order report.

2. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
B) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
C) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
D) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.

3. What are the MOST critical requirements in Field Operations to ensure performance quality?

A) Planning maintenance 24x7 and having people available.
B) Making sure there are sufficient people and spare parts to fix faults.
C) Meeting response times with suitably qualified and resourced people for assigned Work Orders.
D) Ensuring there is a WFM system in place.

4. When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?

A) Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.
B) Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
C) Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
D) Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.

5. Which statement describes BEST the purpose of a Transformation management plan?

A) Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.
B) The transformation plan identifies the transformation manager and describes the scope of work.
C) Transformation plan documents handover procedures from transition to operations.
D) The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.

Solutions: