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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workspace Administration | 9% | - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations |
| Topic 2: App Administration | 10% | - Manage integrations and workflows - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory |
| Topic 3: Channel & User Group Administration | 28% | - Manage default channels and required channels - Implement channel naming conventions and best practices - Manage user groups and channel permissions - Convert public channels to private channels - Configure channel management policies |
| Topic 4: Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| Topic 5: Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Create help channels for user support - Promote best practices and user adoption |
| Topic 6: Security | 15% | - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies |
| Topic 7: User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles |
Salesforce Certified Slack Administrator Sample Questions:
You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?
- A. Add the SMEs as internal app collaborators so they can directly manage the app's settings.
- B. Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
- C. Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
- D. Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.
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Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.
What does Brian need to do?
- A. Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".
- B. Turn on Corporate exports to retrieve private data and store it elsewhere.
- C. Use a third-party eDiscovery app to retrieve and store data in a data warehouse.
- D. Enable DLP and quarantine all messages and files that need to be archived.
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You're an Org Owner of a Slack Enterprise Grid org. Your company recently selected an Enterprise Mobility Management (EMM) provider and you will be turning on EMM. You're preparing a communication to share with your end users so they understand when they need to take action.
What guidance would you include in your communication?
(Select the best answer.)
- A. End users will be signed out of Slack on their mobile devices if they do not complete the EMM setup within 72 hours.
- B. End users will be signed out of Slack on their mobile devices if they do not complete the EMM setup within one week.
- C. End users will be immediately signed out of Slack on any unmanaged mobile devices.
- D. End users will be signed out of Slack on their mobile devices if they do not complete the EMM setup within 24 hours.
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You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)
- A. Create a new private channel for the project, invite the team members, and introduce yourself and the project scope.
- B. Start a group direct message (group DM) with the members on the team introducing yourself and the project scope.
- C. Create a new public channel for the project, invite the team members, and introduce yourself and the project scope.
- D. Start a direct message (DM) with each member individually, introducing yourself and the project scope.
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The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?
- A. Send an announcement to the company reminding them to be more responsive when receiving alerts.
- B. Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.
- C. Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a
#alerts-all channel for the relevant teams to monitor. - D. Build custom apps for all the popular tools that send the alerts to one channel.
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