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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designeris analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.
Which UI configuration should be used to further individualize each featured topic?

A) Add a description displayed onmouse hover further description each topic.
B) Select and upload SVG Icons that represent each featured topic.
C) Add a description under the topic label further describing each topic.
D) Select and upload images that represent each featured topic.

2. A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?

A) Colors may have different culture meanings in different countries, changing the intent of UI elements.
B) Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
C) Countries may read text in a different (right to left vs. left to right) and layoutswill be to be adjusted.
D) Colors may have different contrast rations in some countries and need adjust contrast for proper visibilityby users.

3. Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done.
Which tool should the designer utilize first?

A) Heuristic Evaluation
B) Design Template
C) Low-Fidelity Prototype

4. A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?

A) Observe the complaints process and create a prototype.
B) Observe the complaints process and create a business process diagram.
C) Observe the complaints process and create a journey map.

5. Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time.
In which way should a UX Designer customize the Salesforce Help Menu to meet this request?

A) Provide links to external resources, such as training videos or a company dictionary.
B) Create a docked prompt based on new feature rollouts.
C) Show a site map of all the content.

Solutions: