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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) ResettheSMC.
B) Reinstall OS X Mountain Lion.
C) Repair disk permissions.
D) Reset the PRAM/NVRAM.

2. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?

A) Cannot open one Numbers document. Other Numbers documents open without issue.
B) Cannot install any application into /Applications.
C) Cannot complete an OS X Mountain Lion install.
D) Computer fails to power on.

3. From the list below, choose two valid features of the Guest Account in OS X Mountain Lion. Select Two:

A) When a Guest User logs out, the Guest Account's home folder is deleted.
B) Is limited to local login only, and cannot access network shared folders.
C) A password can be set for additional security when using a Guest account.
D) It can be managed with Parental Controls.
E) Guest accounts appear automatically and cannot be disabled on 05 X Mountain Lion.

4. A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

A) He should start up to OS X Recovery, use Disk Utility to erase the hard disk's volume, then choose the Reinstall OS X option.
B) He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
C) He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.
D) He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.

5. Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?

A) Console
B) Finder
C) System Information
D) Directory Utility

Solutions: