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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reports and Analytics | 15% | - Knowledge Reports
|
| Common B2C Service Features | 15% | - General Platform Functionality
|
| Knowledge Advanced | 35% | - Integration and Customization
|
| B2C Service Knowledge Foundation | 35% | - Content Authoring and Management
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
- A. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
- B. Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
- C. Edit the alias text file to include alias words - battery damage, battery issue, battery.
- D. Include battery and damage as keywords under Answers Stop Words.
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Which three tasks should you perform after deploying custom objects? (Choose three.)
- A. defining relationships with other custom objects or standard objects
- B. creating system attributes
- C. creating a workspace
- D. adding the workspace to a user's navigation set
- E. creating standard reports
- F. editing a user's profile to grant permissions to use the custom object workspace
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Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)
- A. Staff account credentials are not correct.
- B. For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
- C. For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
- D. Knowledge Foundation API can only be used by an internal application.
- E. Staff account profile does not have permission to access Knowledge Foundation API.
Which statement is true about generic objects?
- A. A generic object representation must be built for handling standard objects.
- B. Batching and chaining operations are supported only by generic objects.
- C. CRUD operations cannot be performed with generic objects.
- D. A genericobject representation must be built for custom objects.
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You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
- A. ANS_UPD_INC_DURATION set to 60 days.
- B. ADP_NUM_REL_ANS set to 60 days.
- C. ANS_NOTIF _DURATION set to 60 days.
- D. ANS_NEW_INC_DURATION set to 60 days.
- E. EU_FA_NEW_WIN_TYPES set to 60 days.
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