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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Request Management | 25% | - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing |
| Topic 2: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Topic 3: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control |
| Topic 4: Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features |
| Topic 5: Omnichannel Communications | 15% | - Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications |
| Topic 6: Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Languages
- B. Templates
- C. Pages
- D. UI components
- E. Business objects
- F. Object triggers
- G. Object workflows
- H. Themes
Correct Answer: B,C,E,F,G,H 🗳️
Which two keyboard shortcuts can be modified?
- A. Save and Close
- B. Create Service Request
- C. OK
- D. Save and Continue
- E. Cancel
Correct Answer: B,C 🗳️
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
- A. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
- B. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- C. Enable new locales for the languages to be used and provision designated users to translate the articles.
- D. Modify the original base locales of the articles to match the target language.
Correct Answer: C 🗳️
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Time Period
- B. Start/Stop
- C. Interval
- D. Available
- E. Duration
Correct Answer: E 🗳️
Identify three considerations before starting the configuration of assignment rules to service requests.
- A. the attributes of queues to use as criteria for your rule assignments
- B. the candidates of service requests to use as criteria for your rule assignments
- C. the attributes of service requests to use as criteria for your rule assignments
- D. the rule sets you want to create and the rules to include in each rule set
- E. the candidates of queues to use as criteria for your rule assignments
Correct Answer: B,D,E 🗳️
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