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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

A) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B) Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
C) Enable new locales for the languages to be used and provision designated users to translate the articles.
D) Modify the original base locales of the articles to match the target language.

2. Which three statements are true about building Digital Customer Service (DCS)applications?

A) Many DCS applications can be active in production at the same time.
B) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C) Only one version of a DCS application can be active in production at any time.
D) DCS application can be embedded in other sites.

3. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Verify that Root Catalog is selected on the product groups.
B) Validate that the product item is active and published.
C) Verify that Eligible for Service is selected on the product item.
D) Validate that AllowDuplicate is selected on the product item.

4. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) also synchronizes userIDs and passwords between DCS and Engagement Cloud
B) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C) is required for every DCS instance
D) is real time

5. What three things should you do once you have established a global default coverage?

A) Use Application Composer to include milestones on the Service Request Layout if desired.
B) Create an ESS job to Aggregate Service Requests.
C) Createan ESS job to Monitor Service Request Milestones.
D) Use Application Composer to configure warning emails about milestone compliance events.

Solutions: