Nortel 920-105 exam - in .pdf

920-105 pdf
  • Exam Code: 920-105
  • Exam Name: NNCSS-Symposium Call Center Server Install. and Main
  • Q & A: 52 Questions and Answers
  • PDF Price: $49.99
  • PDF Demo

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  • Exam Code: 920-105
  • Exam Name: NNCSS-Symposium Call Center Server Install. and Main
  • Q & A: 52 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $99.98  $69.99
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Nortel 920-105 exam - Testing Engine

920-105 Testing Engine
  • Exam Code: 920-105
  • Exam Name: NNCSS-Symposium Call Center Server Install. and Main
  • Q & A: 52 Questions and Answers
  • Software Price: $49.99
  • Testing Engine

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Nortel 920-105 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Center Architecture Overview- Symposium Call Center Server components
  • 1. System integration overview
    • 2. Server roles and architecture basics
      - Network and telephony fundamentals
      • 1. VoIP and PSTN connectivity concepts
        • 2. Routing and call handling flow
          Topic 2: Installation and Configuration- Configuration tasks
          • 1. Call routing configuration
            • 2. Basic system configuration
              - Server installation procedures
              • 1. Pre-installation requirements and checks
                • 2. Software installation and setup process
                  Topic 3: Administration and Maintenance- System administration
                  • 1. User and agent management
                    • 2. Monitoring and reporting tools
                      - Troubleshooting and support
                      • 1. System diagnostics and recovery
                        • 2. Common installation issues

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