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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process would you MOST expect to be involved in the management of underpinning contracts?

A) Release and deployment management
B) Supplier management
C) Change management
D) Service catalogue management

2. What should a release policy include?

A) Criteria and authorization to exit early life support and handover to the service operation function.
B) Roles and responsibilities for updating the configuration management database (CMDB.
C) How request for changes (RFCs) are approved for software releases in the IT production environment.
D) Roles and responsibilities across all the service transition processes.

3. What BEST describes the value of service strategy to the business?

A) It supports the creation of a portfolio of quantified services
B) It provides quick and effective access to standard services
C) It improves the control of service assets and configurations
D) It reduces the effort spent on managing test and pilot environments

4. What is the result of carrying out an activity, following a process or delivering an IT service known as?

A) Problem
B) Incident
C) Outcome
D) Change

5. What should be documented as part of every process?

A) The policy owner, operational level agreement and set of process steps
B) The process owner, process policy and set of process activities
C) The service manager, service contract and set of work instructions
D) The service owner, service level agreement and set of process procedures

Solutions: