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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which role is accountable for a specific service within an organisation?

A) The Service Owner
B) The Service Level Manager
C) The Service Continuity Manager
D) The Business Relationship Manager

2. What is the BEST description of the purpose of Service Operation?

A) To decide how IT will engage with suppliers during the Service Management Lifecycle
B) To design and build processes that will meet business needs
C) To deliver and manage IT Services at agreed levels to business users and customers
D) To proactively prevent all outages to IT Services

3. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Demand Management
B) Request Fulfilment
C) Incident Management
D) Release and Deployment Management

4. Which of the following is one of the PRIMARY objectives of Service Strategy?

A) To transform Service Management into a strategic asset
B) To underscore the importance of services in the global economy
C) To provide detailed specifications for the design of IT services
D) To design and build processes that will meet business needs

5. In the Continual Service Improvement (CSI) model, the stage 'How do we get there?' is underpinned by which set of activities?

A) Service and process improvements
B) Setting measurement targets
C) Taking measurements and recording metrics
D) Baseline assessments

Solutions: