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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Attitudes and assumptions that we make about people are:

A. Useful when selling to customers.
B. Likely to help with product placement.
C. A good first impression of customers.
D. A common barrier to communication.

Question 2

There are a number of important events in customer interactions. These are called:

A. Critical moments.
B. Important customer events.
C. Key customer exchanges.
D. Key interactions.

Question 3

When a business is always looking for small things to improve the overall customer experience we call it:

A. Getting better.
B. Improving the business.
C. Better business.
D. Continuous improvement.

Question 4

When communicating with a customer by writing a letter you should:

A. All of the above.
B. Sign the letter yourself.
C. Read through the letter before sending.
D. Keep the letter courteous, short and to the point and spell check it.

Question 5

A customer service professional is defined as someone who:

A. Always makes the most sales in a day.
B. Has the skills to deal effectively in customer facing roles.
C. Trains salespeople in how to deal with customers.
D. Has a number of years experience in a customer service role.

Solutions: