Pegasystems PEGACPCSD23V1 exam - in .pdf

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  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Q & A: 0 Questions and Answers
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  • Exam Code: PEGACPCSD23V1
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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionObjectives
Application Development in Pega Platform- UI and User Experience
  • 1. Dynamic layouts and responsiveness
    • 2. Section rules and UI design
      - Data and Integration
      • 1. REST and external system integration
        • 2. Data pages and data modeling
          Business Logic and Automation- Decisioning and Routing
          • 1. Routing and assignment rules
            • 2. Business rules configuration
              - Case Automation
              • 1. Automation of workflows
                • 2. Service level agreements (SLAs)
                  Security and Application Governance- Security Model
                  • 1. Authentication and authorization basics
                    • 2. Access roles and privileges
                      Pega Customer Service Application Design- Omni-channel Service Experience
                      • 1. Interaction channels configuration
                        • 2. Customer engagement flows
                          - Customer Service Case Management
                          • 1. Case types and data model usage
                            • 2. Case lifecycle and stages

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