Salesforce CRT-261日本語 exam - in .pdf

CRT-261日本語 pdf
  • Exam Code: CRT-261日本語
  • Exam Name: Certification Preparation for Service Cloud Consultant (CRT-261日本語版)
  • Q & A: 198 Questions and Answers
  • PDF Price: $69.99
  • PDF Demo

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  • Exam Code: CRT-261日本語
  • Exam Name: Certification Preparation for Service Cloud Consultant (CRT-261日本語版)
  • Q & A: 198 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $139.98  $89.99
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Salesforce CRT-261日本語 exam - Testing Engine

CRT-261日本語 Testing Engine
  • Exam Code: CRT-261日本語
  • Exam Name: Certification Preparation for Service Cloud Consultant (CRT-261日本語版)
  • Q & A: 198 Questions and Answers
  • Software Price: $69.99
  • Testing Engine

About Salesforce Certification Preparation for Service Cloud Consultant (CRT-261日本語版) : CRT-261日本語 Exam Torrent

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The benefit in Obtaining the CRT-261 Exam Certification

  • If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
  • A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
  • After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.
  • When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.

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Salesforce CRT-261日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Given a scenario, understand the use cases and benefits for implementing CTI, Communities, and Field Service Lightning
Topic 2
  • Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow
Topic 3
  • Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
Topic 4
  • Given a scenario, identify the appropriate Service Console features to meet the business need
Topic 5
  • Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge
Topic 6
  • Given a set of business requirements, describe how a feature should be implemented
Topic 7
  • Explain the design considerations (user interface, user profiles, objects to expose, sharing model, reporting, etc.) and best practices when configuring an interaction channel solution (mobile, phone, email, web, chat, or social media).
Topic 8
  • Explain how different Service Console features work together to deliver business value
Topic 9
  • Explain the use cases and benefits for different interaction channels
  • Identify the benefits of a knowledge base
Topic 10
  • Explain the use cases, capabilities, and limitations of Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
Topic 11
  • Given a scenario, determine appropriate contact center licensing and deployment strategies
Topic 12
  • Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
Topic 13
  • Describe the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS
  • video channel, and social media.)
Topic 14
  • Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)

Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

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