Nortel 920-162 exam - in .pdf

920-162 pdf
  • Exam Code: 920-162
  • Exam Name: Callpilot 4.0 installation and maintenance exam
  • Q & A: 65 Questions and Answers
  • PDF Price: $49.99
  • PDF Demo

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  • Exam Code: 920-162
  • Exam Name: Callpilot 4.0 installation and maintenance exam
  • Q & A: 65 Questions and Answers
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Nortel 920-162 exam - Testing Engine

920-162 Testing Engine
  • Exam Code: 920-162
  • Exam Name: Callpilot 4.0 installation and maintenance exam
  • Q & A: 65 Questions and Answers
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Nortel 920-162 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Advanced Features- Advanced CallPilot features
  • 1. Automated attendant configuration
    • 2. Unified messaging and notification services
      - Telephony integration
      • 1. Call routing and messaging integration
        • 2. PBX integration configuration
          Topic 2: Troubleshooting and Diagnostics- System troubleshooting
          • 1. Call processing issues
            • 2. Hardware and software fault isolation
              - Diagnostic tools
              • 1. Alarm and error code interpretation
                • 2. Logging and trace utilities
                  Topic 3: CallPilot System Overview- System features and services
                  • 1. Voicemail and unified messaging services
                    • 2. Integration with Nortel PBX systems
                      - CallPilot architecture and components
                      • 1. Messaging and unified communications overview
                        • 2. Server hardware and software structure
                          Topic 4: Installation and Configuration- System configuration
                          • 1. Network and telephony integration settings
                            • 2. Basic system parameters configuration
                              - System installation process
                              • 1. Software installation and initialization
                                • 2. Hardware setup and prerequisites
                                  Topic 5: Maintenance and Administration- System administration tasks
                                  • 1. System monitoring and logs
                                    • 2. User mailbox management
                                      - Routine maintenance
                                      • 1. Backup and restore procedures
                                        • 2. Software updates and patches

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